Delivery & Returns


All orders placed before 2pm will be processed that day. Orders placed after 2pm will be processed the following day. Orders placed on a Monday will be processed the following day.

Items are shipped Tuesday to Friday. 

Standard Delivery (UK only)

3-5 working days

For orders outside of the UK please email us at for a shipping quote.

Online returns

If for any reason you are not happy with your Gus & Bear purchase, please email us at within 14 days and simply return the goods to us in the original condition including a copy of the original dispatch note.

Items damaged in transit - If you take delivery of a package from us and the contents has been damaged in transit, please inform us within 24 hours by emailing us at We will exchange the damaged items without charge provided you return the damaged items to us within 7 days of receiving the delivery.

Incorrect Items - If you have received an incorrect product, please notify us as soon as possible at Please return the incorrect product to us and specify the correct product in writing. If you would like to replace the incorrect product with the product you ordered we will send you the correct product if in stock. We will reimburse the return cost. 

We do not accept liability for returned packages that have been damaged in transit on return to us. It is your responsibility to package your returning products adequately to prevent damage.

For all returns (other than damaged, faulty or incorrect) you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

Please acknowledge that no dog toys are indestructible, and we cannot accept returns if your pet damages a product.

Please note that refunds will be made using the same method as the original payment.

In Store Returns

If for any reason you are not happy with your purchase from Gus & Bear made within our shop we will replace or refund within 28 days of the original purchase.

All goods must be returned to us in store, with the original packaging and tags and all goods must be returned in a re-sellable condition.

Purchases made in store will be replaced or refunded if they are found to be faulty.

We will require a receipt or other proof of purchase, such as a bank statement.

Please acknowledge that no dog toys are indestructible, and we cannot accept returns if your dog damages a product.

Please note that refunds will be made using the same method as the original payment.

Terms & Conditions

By using the Gus & Bear website you signify your acceptance of all of our Terms and Conditions stated below. If you do not agree, please leave the website immediately. Gus & Bear reserves the right to occasionally alter any of the terms and conditions. Please check this page regularly to ensure you are familiar with the current version. 


You & Buyer: the individual or organisation that buys or agrees to buy the Goods from the Seller.

Contract: the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

Goods/products: means the articles displayed on this website that the Buyer agrees to buy from the Seller.


We, Us & Seller: Gus & Bear

Terms and Conditions: the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller. 

Terms and Conditions:

These terms and conditions govern your use of our website and store; by using these, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website or store.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all our intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

You do not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system

You do not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose. 

No trade mark, service mark, corporate name or other trading name of Gus & Bear or any of its subsidiary companies may be used by a customer.

The Buyer's statutory rights as a Consumer is not affected by any of these terms & conditions set out.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Limitations of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website or it’s services remains available or that the material on this website is kept up-to-date.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

You acknowledge that you are responsible for checking that each product is indeed, safe and correct for your dog, whether buying in store or online. You are solely responsible for the health and safety of your dog.

You acknowledge that your use of this site, its contents, products and services is at your own risk.

Except for liability which we cannot limit, restrict or exclude by law, we will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Third parties

A person who is not a party to this agreement will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms and conditions.

Restricted access

Access to certain areas of our website can be restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

Our Contact Details:

The full name of our company is: Gus & bear, Church Farm, Congleton Road, Marton, Macclesfield, Cheshire, SK119HF

Online Purchases

Entering into a contract

The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Order & Pay Now" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Gus & Bear is only concluded when Gus & Bear sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).


The photographs on the Gus & Bear website are illustrative only, colours may appear differently on a screen to the product in reality, and patterns for fabric can vary as they are a handmade product.



All sizes are approximate. The buyer should be aware, particularly with handmade items, that the true sizes can vary around the stated size. 


All prices include VAT where applicable.

Shipping charges

Gus & Bear delivers to the UK only Mainland, excluding the Highlands. The price for delivery is £3.99, or £6.99 depending upon the weight and size of your order. The charge can be seen at check out before the order is complete. Customers will not incur additional shipping costs should a delivery be divided into several consignments for technical or logistical reasons. 

Dispatch & Delivery

Delivery is available in the UK mainland excluding the Highlands. We will always aim to dispatch an order within 3 working days, on rare occasions this may take longer. The quantities displayed are a guide only. The stock applies to both the online, and physical store, it is therefore possible for a customer to purchase the last item online and in-store simultaneously. Items that become out of stock due to this will be re-ordered as soon as possible, and dispatched within 24 hours of receipt in store. We will notify you if this occurs with an item you have purchased within 24 hour of your order.

Some of the items we sell are handmade; it may therefore take 2-3 weeks for the item to arrive. If the item is to take longer than 7 working days before dispatch, Gus & Bear will contact the buyer to let them know the new estimated dispatch date, or process a refund.

Gus & Bear reserves the right to use the delivery company of their choosing but will not be held responsible for delays caused by the delivery company, after it has left our premises. We reserve the right to request the buyer to allow more time to allow for delivery, when this advice is given to Gus & Bear from the delivery company.

In the event that Gus & Bear is unable to deliver the ordered product because Gus & Bear itself is not supplied by its own suppliers, without culpability on the part of Gus & Bear, Gus & Bear may withdraw from the contract. In such a case, the buyer will be contacted without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product, Gus & Bear shall refund the customer.

Items that are damaged when they are delivered, or are missing from a delivery must be reported within 24 hours of receipt, to Allowing Gus & Bear to raise a complaint with the carrier. Failure to do so will not affect the customer’s statutory guarantee rights.

In order to fulfil customer orders Gus & Bear needs to pass on the buyers delivery address, email address, and if available a contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with Gus & Bear. The customer does not have the right to object. This information will not be given to any other party.


The goods shall remain the property of Gus & Bear up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted.

Right of withdrawal

Customers who are consumers have a fourteen-day cancellation right. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email, within the 14 allocated days.

If the buyer withdraws from this contract, Gus & Bear will reimburse all payments received from the buyer, excluding delivery costs (unless faulty, damaged on delivery or incorrect) without undue delay and not later than 14 days from the day on which we are informed about the buyer’s decision to withdraw from the contract. We will carry out the reimbursement through the same means of payment used in the initial transaction.

We may withhold reimbursement until we have received the goods back or the buyer has supplied evidence of having sent back the goods, whichever is the earliest.

Goods must be returned un-damaged, with all original labels and packaging intact.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The buyer shall be contacted via email within 48 hours of notice of withdrawal. The buyer must return the order without undue delay and not later than 14 days from the day of this email.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that are:

Not pre-produced, and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out, such as treats or food.

That are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,

That were post-delivery inseparably mixed with other goods.

Guarantee and liability

The statutory guarantee provisions apply.

Payment methods

Payment for goods is to be made Paypal or by Visa, Mastercard, or Maestro & Visa debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

Your credit or debit card will be charged upon placement of the order. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit, your order will not be dispatched.

If you change your mind

You can return an item purchased online from Gus & Bear within 14 days of purchase, provided it has not been used, damaged, altered, and has all its original labels and packaging intact.

Returns can be made in store for both online and in store purchases. In store purchases can only be returned in store.

We cannot accept returns on items that have been used or damaged, unless reported within 24 hours of receipt, and all contents, labels and original packaging must be returned in re-saleable condition.

Non-refundable products

We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods, please see the “Exclusion of the right of withdrawal” section above for more information.

Faulty goods

If there is a problem with your order or the goods were damaged on arrival, you must contact us to arrange a replacement or refund at within 24 hours of receipt of goods. Goods found to be faulty within 6 months from purchase may also be returned, however, after this period you must contact the manufacturer directly. You acknowledge that no dog toys are indestructible, and we cannot accept returns if your dog damages a product.

Promotional discounts

Coupons, discounts and promotional discount codes offered by Gus & Bear are valid only for use as part of a purchase made via, unless otherwise stated.


You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.