Grooming Spa

Terms & Conditions


Vaccinations: Puppies can have their first groom two weeks after their second vaccinations. Any unvaccinated dog puts itself and others at risk. 

Health Conditions: The safety and comfort of your dog is our number one concern. Please detail any allergies, sensitivities, pre-existing medical conditions or any medical changes. Grooms may be postponed and or cancelled if your dog is showing sign of pain or discomfort. 

Elderly Dogs: Extra care and patience will be taken with elderly dogs. However, if in our judgement your dog is showing any signs of stress or discomfort we hold the right to cancel or postpone the groom.

Bitches: If your dog is in season or pregnant the groom will be refused. Grooming can add stress and may even cause miscarriage. Dog in season can be extra sensitive, therefore your grooming appointment will be rescheduled. 

Aggressive dogs: Owners must inform us if your dog bites, has bitten or is aggressive to people, other dogs or specific types of grooming procedures. A muzzle may be used if necessary to protect both dog and groomer. We reserve the right to refuse or abandon any groom at any stage and charge a handling fee in addition to the regular groom charge. If your dog should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage. 

Matted Dogs: According to the animal welfare act it is the owners responsibility to carefully check their dogs coat regularly and groom their dog as needed. Matts left in a dogs coat will grow tighter to the skin, causing pain and discomfort. The groomer will not cause dog’s pain, discomfort or stress by brushing out matted coats. Areas that can be safely brushed out will be noted on the contract form prior to the commencement of the appointment, however the maximum time for brushing out matts is 15 minutes as per the Animal Welfare Act. Heavy matting will require the dog to be a shaved, this will be discussed with the owner and coat maintenance advice will be given. Please note, shaving matted areas can cause Haematomas, redness, clipper rash and can uncover scabs and warts that if caught may bleed. In the case of matting an extra charge will be added to your groom and noted on the consent form.

 Fleas: If fleas are to be found during your dog’s groom this will incur an additional charge of £15. This additional charge will cover a flea shampoo for your dog that will kill any fleas present and any other dogs booked in on that day. We will also need to treat the premises for any fleas. 

Accidents: There is always a possibility that an accident will occur. We will always use extreme caution and care in all situations, however possible problems can occur, usually when a dog is over excitable or nervous. In order for your dog to properly respond to the groom, it is essential that your dog be alone with the groomer and the owner will not assist with the groom unless prior agreement has been made. We also advise that customers do not enter the salon whilst their dog is being groomed as this may lead to your dog becoming excited and increases the risk of accidents. 

Late Collections: In the event of the groom over-running we will call and make arrangements for a later collection. Please be on time to collect your dog, if you are unable to make the agreed collection time please call to inform us. Please note this may mean for the safety of your dog they may need to be placed in a suitable pen until collection. 

Cancellations: Please notify us within 48 hours prior to your appointment if you are unable to make it. This allows us time to fill this appointment. No shows  or cancellation with less than 48 hrs notice will have to pay 50% of their appointment cost and a 50% deposit to secure their next booking. 

Photographs: We would like to have your permission to take photographs of your dogs groom for our social media advertising. If you wish to opt out please inform the groomer at any time